Frequently Asked Questions

Everything you need to know about your GEVI experience.

What is the standard shipping time for GEVI appliances?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.

Does GEVI offer a warranty on its products?

Yes, all GEVI appliances come with a standard 12-month limited warranty that covers defects in materials and workmanship under normal household use.

What is your return policy for home appliances?

We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the item in its original packaging and condition for a full refund.

How can I track my order once it has shipped?

Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery status.

Are GEVI products BPA-free?

Yes, the health and safety of our customers is a priority. All water tanks and plastic components that come into contact with food or water are 100% BPA-free.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.