Returns & Exchanges

At GEVI, we stand behind the quality of our home appliances and offer a 30-day satisfaction guarantee to ensure you love your brewing experience. If you are not completely satisfied with your purchase, we are here to assist with a seamless return or exchange process.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Carefully pack the appliance in its original packaging, including all accessories, manuals, and protective inserts to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned unit, we will process your refund or exchange within 5-7 business days to your original payment method.